CROSS LINK CARE — TERMS OF SERVICE
Last Updated: November 9, 2026
1. Acceptance of These Terms
These Terms of Service govern your use of the website operated by Cross Link Care Ltd. (“Cross Link Care,” “CLC,” “we,” “us,” or “our”).
By accessing or using this website, you agree to comply with these Terms. If you do not agree, please discontinue use of the website.
These Terms do not, by themselves, establish a paid client relationship. Clients who choose to purchase our coordination services will receive a separate Client Service Agreement describing the applicable services, fees, payment terms, and responsibilities before entering into a contract.
2. Nature and Scope of Our Services
Cross Link Care is a British Columbia-based company providing non-clinical administrative coordination and informational support to individuals exploring healthcare options in Mexico.
Our services may include:
Free initial consultations to understand prospective clients' general needs.
Preliminary research into independent hospitals, clinics, and healthcare professionals.
Collection and presentation of available general pricing information and preliminary medical cost estimates.
Administrative assistance with appointment inquiries, scheduling, and provider communications.
Remote administrative coordination during a client's treatment-related stay in Mexico.
Post-discharge administrative follow-up for the period specified in the Client Service Agreement.
Initial consultations and preliminary provider research are offered without charge. Personalized coordination services require a separate agreement and applicable payment.
Cross Link Care does not provide medical advice, diagnosis, treatment, prescriptions, or clinical evaluations.
3. Independent Healthcare Providers
Hospitals, clinics, physicians, and other healthcare professionals are independent third-party providers.
Cross Link Care does not employ or control these providers or determine their clinical decisions, treatment recommendations, availability, or pricing.
Medical services are arranged and paid for directly between the patient and the healthcare provider.
Any medical prices presented by CLC before an individual evaluation are preliminary estimates only. Final treatment recommendations, eligibility, procedures, and pricing are determined by the treating healthcare provider.
Medical evaluations may result in changes to the proposed treatment, additional testing, different costs, postponement, or cancellation.
CLC does not guarantee that a particular provider will accept a patient or that a particular treatment will be suitable, available, or successful.
4. Travel and Transportation Services
Cross Link Care does not currently sell, book, or arrange airline tickets, accommodation, transportation, travel insurance, or travel packages.
Clients are responsible for making and paying for their own travel arrangements.
CLC may communicate medical appointment dates, provider-supplied scheduling information, and general destination information to assist clients with their independent planning.
CLC may provide general information about independent travel-related businesses but does not act as the booking agent for those businesses.
Any future expansion into travel booking or transportation coordination will be subject to applicable legal and licensing requirements.
5. Fees and Payment
Free initial consultations and preliminary provider research do not create an obligation to purchase CLC's services.
Before entering into a paid service relationship, clients will receive a written Client Service Agreement identifying the services included, the applicable coordination fee, payment schedule, and relevant conditions.
CLC's standard coordination payment structure is 50% upon entering into the Client Service Agreement and 50% upon completion of the administrative milestone defined in that agreement.
The applicable fee, payment amounts, and milestone will be confirmed in writing for each client.
CLC's coordination fees are separate from medical treatment, consultations, testing, hospital charges, and other third-party expenses.
Clients pay independent healthcare providers directly.
6. Cancellations, Rescheduling, and Refunds
Cancellation, rescheduling, and refund conditions for paid coordination services are governed by the applicable Client Service Agreement and relevant consumer protection laws.
If a healthcare provider changes, postpones, or declines a proposed treatment, the client may discuss available administrative alternatives with CLC, subject to the agreed service scope.
Any amounts charged or refunded by independent healthcare providers are governed by their own terms and applicable law.
Nothing in these Terms limits a client's statutory cancellation, refund, or consumer protection rights.
7. Medical Information and Decisions
All information published on this website is provided for general informational and administrative purposes.
It is not medical advice and must not be relied upon as a substitute for consultation with a qualified healthcare professional.
Only qualified healthcare professionals can assess a patient's condition, determine treatment eligibility, recommend medical procedures, and provide instructions concerning recovery or fitness to travel.
CLC may help communicate administrative information supplied by healthcare providers but does not independently interpret medical findings or determine whether a patient is medically fit to travel.
Clients should review our Medical Disclaimer for additional information.
8. Responsibilities and Limitations of Liability
Cross Link Care is responsible for performing its agreed administrative coordination services with reasonable care and in accordance with applicable law.
Independent healthcare providers remain responsible for their own clinical assessments, treatment decisions, and medical services.
To the extent permitted by applicable law, CLC is not responsible for losses arising solely from the independent acts or omissions of third-party providers outside CLC's control.
Nothing in these Terms excludes liability for CLC's own negligence or misconduct where such liability cannot lawfully be excluded, or restricts rights and remedies that cannot be waived under applicable law.
Any additional contractual limitations applicable to paid coordination services will be addressed in the Client Service Agreement.
9. Website Content and Intellectual Property
Unless otherwise indicated, original website content, branding, graphics, and materials created by Cross Link Care are owned by or licensed to Cross Link Care Ltd.
Website content may be accessed for personal, non-commercial informational purposes.
Unauthorized reproduction, distribution, modification, or commercial exploitation of protected materials is prohibited except where permitted by applicable law.
Third-party trademarks, names, and materials remain the property of their respective owners.
10. Privacy and Personal Information
Cross Link Care collects and processes personal information in accordance with its Privacy Policy and applicable privacy laws.
Our public consultation form is intended to collect basic contact details and general areas of interest.
Visitors must not submit medical records, diagnostic reports, medical images, or other sensitive health information through the general website consultation form.
When medical documentation is necessary, patients will generally provide it directly to their healthcare provider. If CLC must receive or disclose medical information, appropriate authorization and secure handling procedures will apply.
For information about personal data, international disclosures, retention, and privacy rights, please review our Privacy Policy.
11. Website Availability and Changes
We aim to maintain accurate and useful website information but do not guarantee uninterrupted access or that all information will remain current.
We may update website content, available services, and these Terms when necessary.
The current version will be published on this website with its revision date.
Changes to an existing Client Service Agreement will be governed by that agreement and applicable law. Updates to these website Terms do not automatically change an existing signed agreement.
12. Governing Law
These Terms are governed by the laws of British Columbia and applicable federal laws of Canada.
Disputes relating to website use will be addressed in accordance with applicable law and by courts or other authorities having lawful jurisdiction.
Nothing in this section limits any mandatory consumer protection rights or legally available remedies.
13. Contact Information
Cross Link Care Ltd.
British Columbia, Canada
Email: info@crosslinkcare.ca
Website: https://crosslinkcare.ca
For questions about our services, website Terms, or general inquiries, please contact us using the email address above.